Account hacked after using app....

Dont know what happened used the app to order a power bank for my phone. Account was hacked, phone rep (contacted through app) was super unprepared to answer my questions about who did what or what happened to my account.... Very disappointed the rep wouldnt even recommend changing my password just need to know if it was a newegg hack that exposed my credit card or if it was someone hacking my account. Argh for shame in my opinion poor customer service

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